| 1. Can I pick up the order myself? |
| Unfortunately that is not possible. Your order is always sent by mail to the indicated delivery addres. The delivery address can be another address than your home address. |
| last updated - 2009-09-23 00:06:04 |
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| 2. Can I return or exchange a product? |
| Yes, you can. All ordered products can be returned within 14 days, starting from the moment you have received the products. This is only possible for clothes/lingerie products. Due to hygenic reasons knickers and stockings can NOT be returned. Products that are returned, need to be unworn, not used and be in perfect condition with all labels still attached. |
| last updated - 2009-09-23 00:11:17 |
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| 3. Can my order ship to another address? |
| That is possible. When placing an order you can indicate where you want to ship your order. |
| last updated - 2009-09-23 00:05:26 |
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| 4. How do I file a complain? |
If there is something that did not went as you wishes, then please contact us through our contact form.
Please state in the form your name, email address and your complain or question. Once we have received your complain, we will confirm that we have receive your complain by email.
Your complain or question will be processed within two working days. |
| last updated - 2009-12-18 12:06:33 |
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| 5. How do I return or change a product? |
| Write the product (productname, size and colour) you are returning on the back of your invoice. In case you would like to change the product for another, write the product you would like to receive (productname, size and colour) on the back as well. Please ship the product and invoice to the address below: Pretty Chérie, Oude Hoogstraat 25, NL-1012 CD, Amsterdam, The Netherlands |
| last updated - 2009-09-23 00:09:44 |
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| 6. How long is the delivery time when I have ordered a product? |
The moment we have received your order, it will be processed with the utmost care. If the products are in stock, you will receive the products within 5 working days. For orders that needs to be shipped outside The Netherlands the delivery time will take a bit longer. We will keep you updated by email. For products that are not in stock, an expected delivery time is indicated in productdescription (Under the tab "Delivery"). We will update you constantly about the delivery status.
When there is a great chance that we will exceed the expected delivery time, you will receive from us a notification mail and will keep you updated about the new delivery time. You have the right to cancel your order if you wish. |
| last updated - 2009-12-18 12:52:01 |
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| 7. How long will it take before I have received my money back on my account? |
| Your money will be returned within 30 days after we have received your products. |
| last updated - 2009-09-23 00:11:08 |
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| 8. The payment has already been deducted from my account and I still have not received my order? |
| When your payment has been approved, your order will be shipped. It is possible that there is a time-lag of one or several days between the payment and the delivery of the order. |
| last updated - 2009-09-23 00:07:49 |
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| 9. The products that I have ordered is put in back-order. How long do I need to wait? |
| Ordered products that are not in stock, have an estimated delivery time mentioned in the productdescription (tab "Delivery"). We will also keep you constantly posted about the time of delivery through email. |
| last updated - 2009-09-23 00:06:45 |
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| 10. When the delivery agent is not able to deliver the products to me, will the products returned to Pretty Chérie? |
| To ensure a safe delivery, we will ship your order by registred mail through TNT. When you are not at home, TNT will try to deliver your products at another time. If delivery is not possible, you can always pick your products up at your local post office. To ensure your privacy, your order will never be deliverd to your neighbours. |
| last updated - 2009-09-23 00:04:00 |
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| 11. Which form of payments do you receive? |
| We accept payments with VISA, Mastercard, American Express, Paypal and I-deal. For delivery within The Netherlands you can also choose cash on delivery. Please mind that when choosing cash on delivery an additional administration costs will be charged. |
| last updated - 2009-09-23 00:08:28 |
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| 12. Who will have to pay the shipment costs when returning the products? |
| The shipment costs for returning the products will not be reimbursed by Pretty Chérie. |
| last updated - 2009-09-23 00:11:24 |
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| 13. What are your shipping charges? |
| The shipping charges are depending on the country were the products are shipped to. When you have placed an order and are going to do the payment, the shipping charges wil be displayed. |
| last updated - 2009-12-18 12:01:21 |
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